Reference

Read These Terms Before You Open an Account

These Terms & Conditions set out what you agree to when you open and use a tribun62 account — covering deposits, withdrawals, account conduct, and how we handle disputes.

Applies to all account typesCovers Touch 'n Go eWallet, Boost, GrabPay transactionsAccess subject to local lawUpdated terms take effect on noticeContact support if anything is unclear
tribun62 Read These Terms Before You Open an Account
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page on tribun62 to ask about a specific clause, account action, or payment dispute. Responses are handled by our account team.
Account Email Send a written query to our support address if you need a documented response — useful when you are disputing a transaction or requesting a copy of your account history.
In-App Help Open tribun62 in your mobile browser, tap the help icon in the account menu, and reach the terms section directly — no need to search from the home screen.
HOW WE OPERATE

How We Manage Your Account Under These Terms

These terms are not just policy text — they describe real processes that run behind your account every day. When you fund your account via GrabPay or Boost, the transaction is matched against your registered payment details before your balance updates. Withdrawals follow a verification step where the receiving wallet must match the one used to deposit. Players in George Town and elsewhere in Malaysia go through the same account-level checks. We keep audit records of all account actions for dispute resolution purposes.

Data Handling Your account data — name, payment details, transaction history — is stored securely and used only for account management, identity checks, and dispute resolution under these terms.
Cookie Use We use session cookies to keep your account logged in across pages and to remember your preferred payment method, such as Touch 'n Go eWallet, between visits on the same device.
Account Security Each login triggers a one-time verification step on your registered mobile number. If you share your device, log out after each session to protect your account wallet and transaction access.
Requesting Changes To update registered payment details — for example, switching your primary wallet from Boost to GrabPay — contact support via live chat with your account verification details ready.

Common Questions About These Terms

If something in the Terms & Conditions is not clear from reading, these answers cover the questions we hear most often from accounts in Malaysia. For anything not answered here, live chat is the quickest path.

They apply from the moment you open an account and remain in effect for every session, transaction, and withdrawal you make through tribun62, for as long as your account is active.

We post a notice in your account before any change takes effect. The effective date is stated clearly. Continuing to use your account after that date means you accept the updated terms.

Deposits that cannot be matched to your registered payment details are held pending verification. Contact live chat with your transaction reference and our team will resolve it directly.

Yes. Actions that appear to breach local law, exploit platform errors, or manipulate account balances may trigger a suspension while we review the activity under our terms.

Send a written request via the support email linked in your account menu. We will provide a transaction summary covering the period you specify, subject to data-retention limits.

The same account terms apply across Malaysia. Access to the platform itself depends on whether use is permitted under local law in your specific location at the time you log in.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.