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Understand the Rules That Govern Your Account

These legal terms set out your rights, our obligations, and the conditions attached to your account on tribun62 — including how your data is handled, how disputes are raised, and what applies when you use payment methods like Touch 'n Go eWallet, Boost, or…

Account ConditionsMalaysian Law ContextData & PrivacyContact Your RightsTouch 'n Go eWallet · Boost · GrabPay
tribun62 Understand the Rules That Govern Your Account
LEGAL CONTACT PATHS

Reach Us on Legal or Account Queries

If you have a question about these terms, want to exercise a data right, or need to flag a legal concern about your account, reach us through any of the channels below. We aim to acknowledge legal and account-related requests within one business day and provide a substantive response as quickly as the matter allows.

Live Chat Start a conversation directly on tribun62. Use live chat for account-specific legal questions, including disputes about payment transactions via Boost or GrabPay.
Email Support Send detailed written queries or data-access requests to our support address. Email is the correct channel when you need a written record of the exchange.
Account Help Centre Log into your account to access the Help Centre. Account-level legal requests — including data correction or account closure — are handled through the authenticated portal.
HOW WE HANDLE THIS

Data Handling, Cookies, and Account Security

We process only the data needed to operate your account and verify transactions. Cookies on tribun62 are used for session continuity, fraud detection, and payment-flow integrity — particularly relevant when you deposit via Touch 'n Go eWallet or DuitNow. You can manage non-essential cookies through your browser settings. Account data is retained for as long as your account is active and for the period required by applicable law after closure. You have the right to request what we hold, correct inaccuracies, or ask for deletion where law permits.

Data You Can Request Contact us via email or the authenticated Help Centre to request a copy of the personal data we hold on your account. We respond within the period required by applicable law.
Cookie Controls Essential cookies run the login session and payment flow. Non-essential cookies can be turned off in your browser without affecting your ability to deposit or withdraw.
Account Security Steps We use OTP verification on login and on withdrawal requests. If you suspect unauthorised access, lock your account immediately through account settings and contact live chat.
Retention and Deletion Account data is kept while your account is open and for the legally mandated period after closure. Deletion requests outside that window are reviewed case by case.

Common Questions About Your Rights and Our Terms

These questions come up most often when Malaysia users read through the legal terms. If your question is not here, reach out through live chat or email and we will give you a direct written answer.

Access is conditional on local law permitting it. Where Malaysian law provides stronger user protections than our terms, Malaysian law takes precedence for accounts in Malaysia.

Yes. Send a written request through the authenticated Help Centre or by email. We will confirm receipt and respond within the timeframe required under applicable law.

We retain account data for the period required by law after closure. Outside that retention window, you can request deletion and we will review your case directly.

Start with live chat and provide your transaction reference. Payment disputes involving GrabPay or Touch 'n Go eWallet are governed by both our terms and the respective payment provider's terms.

We post the updated terms here with a new effective date and notify you via your registered contact. Continued use of your account after that date constitutes acceptance of the revised terms.

No. The same terms apply to all accounts in Malaysia — whether you are in George Town, Johor Bahru, or elsewhere. There is no regional variation within Malaysia.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.