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How tribun62 Handles Your Personal Information

Your privacy matters to us. This policy sets out exactly what data tribun62 collects when you use your account, how we use it, and the choices you have over it. Access depends on local law and is available where local law permits.

Account Data ProtectionCookie ControlsPayment PrivacyYour Access RightsContact Us Anytime
tribun62 How tribun62 Handles Your Personal Information
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Your Rights

We apply a layered approach to data security. Your account password is stored as a one-way hash — we never hold it in plain text. Sessions are protected with SSL encryption, and we apply additional verification checks when we detect a login from a new device or location. Cookie preferences are set through the banner on your first visit, and you can update them at any time through the site settings.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can accept, reject or customise non-essential cookies from the settings panel.
Account Security New-device logins trigger an OTP sent to your registered number or email. This extra step runs automatically and cannot be disabled while your account is active.
Data Retention Active account data is held for the life of your account plus any period required by law. Closed accounts are anonymised once legal retention periods are met.
Your Rights You may request a copy of your data, ask us to correct inaccurate records, or ask us to delete your account. Submit requests via live chat or email and we will respond within the timeframe required by applicable law.
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about this policy, want to access the data we hold on you, or need to request a correction, our support team handles privacy enquiries directly. You can reach us through live chat on the site, by email, or through the in-app help centre — and players in George Town or anywhere else in Malaysia are covered by the same response process.

Team online

Live Chat

Open the chat widget on any page of the site. Available directly from your account dashboard for privacy queries and data access requests.

Email Support

Send your privacy or data request to our support address. Include your registered email so we can locate your account and respond accurately.

Help Centre

The in-app help section lists steps for data access, correction and account deletion requests so you can start the process without waiting for an agent.

Frequently Asked Questions on Privacy

These are the questions we hear most often from people reading this policy. If yours is not here, live chat is the quickest way to get a specific answer.

We collect your name, email, contact number and date of birth at registration. We also record device and session data automatically to protect your account from unauthorised access.

Transaction references and amounts are logged against your account wallet. Your actual e-wallet credentials and PIN stay inside your own wallet app — we never receive or store them.

Yes. Submit a data access request through live chat or our support email with your registered account details. We will compile and send your data within the timeframe required under applicable law.

We share data only with service providers who help us run the platform — payment processors, security tools and hosting. We do not sell your data and require all providers to handle it securely.

Log in, go to account settings and edit your profile details directly. For changes to verified fields such as your name, contact our support team via live chat so we can process the update.

Once your account is closed, we anonymise or delete your personal data after meeting any legal retention obligations. You can request confirmation of deletion through our support email.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.